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Return Policy

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Returns & Refunds

Purchases made online may be returned for a full refund (less shipping and handling) within 7 days of receiving the item(s). PLEASE NOTE: All merchandise for return must be in new condition, sealed in its original packaging. In order to maintain our everyday low prices, The Treadmill Factory does not accept returns on items that are not sealed in their original packaging as we cannot simply send them back to the manufacturer for credit.

In order to return a product, you must obtain a return authorization number. To do so, please email sarin.m@treadmillfactory.ca with the following information:
·         Subject line: Return Authorization Number
·         Body of e-mail: Please include your full name, order number and reason for return request.

Shipping costs associated to the return are the customer’s responsibility. However, in the event that we have shipped an incorrect item, The Treadmill Factory will be responsible to cover shipping and handling costs.

Please note: by simply sending an item back, we do not guarantee a refund or replacement. Free shipping promotions will still be subject to shipping and handling fees in the event of a return. Refunds may take up to 14 days.

Final Sale Items

Certain items, such as electronics, heart rate monitors, mouth guards, undergarments, clothing, CDs, DVDs, etc. are FINAL SALE.